It is important to keep records of the data that support the recommendations you make. Generally, these would include:
- The final version of the Fact Finder, ideally the document will be signed by the client to certify that the information given is a true and correct representation of their situation; and
- File notes, these are a record of your thoughts and concerns and may include issues such as:
- Observations of behaviour and comments during interviews that indicate attitudes towards certain aspects of the process, and
- Your thoughts in relation to how the client may react to certain recommendations.
These notes would normally be completed after a meeting or conversation, recording, for instance, a client’s reaction to a discussion about payment methods.
File notes also provide a record of the main points of conversations with clients, including any agreements that were made:
- Strategy notes, these indicate the rationale by which you select the recommended property investments;
- Financial projections for the recommended investment as well as those that were discarded, and which identify the options that were considered before deciding on the recommended course of action; and
- The Property Investment Report provided to the clients with the signed Authority to Proceed.